Sequel is a simple way to transform your jewelry or loose gemstone into a new design you'll love. Whether you have meaningful jewelry you'd love to redesign or a family stone in need of a setting, we make it easy:
1. You request a free, prepaid insured shipping kit which you will receive within 3-5 business days.
2. Once our expert jewelers receive and inspect your jewelry or stone in our state-of-the-art New York shop, we will send a finalized list of designs. If you don't love any of the design options or just change your mind we'll send your jewelry back immediately, paid for and insured by us, no questions asked.
3. You select your favorite design and customize it with your preferred metal and any accent-stones. Our jewelers will begin crafting your new piece once we receive payment.
Our service, Sequel, is an easy and secure way to set an existing diamond or gemstone in a fresh new setting. Each piece is handcrafted from scratch around your gemstone by an expert jeweler in New York. We take special care of the hundreds of thousands of unique and precious stones we set each year. Your satisfaction is our number one priority. Read what our customers have to say >
No problem! Once you've selected the perfect design and we receive your confirmation, we will begin to unset your stone. We will not begin any work on your jewelry until we have your explicit permission to do so. Our jewelers are experts at what they do and you rest assured that your jewelry is in good hands.
Great! We'll need to inspect and measure your stones before letting you know which designs are possible. If you have a design in mind, just give us a call at 1-800-436-8803 or email us at firstname.lastname@example.org when you send in your stone and we will do our best to accommodate your request.
We are used to working with all types of unique and valuable gemstones, diamonds and precious metals. We will take the same care of your jewelry that we do for thousands of customers every day. Your jewelry will be in our state-of-the-art jeweler’s shop in New York and will be secure the entire time it is in our hands.
We will gladly work with you to use all the gemstones in your jewelry. Our jewelers will evaluate which gems can be safely removed from the setting and reused in your new setting. Just let us know once you have mailed in your piece by calling us at 1-800-436-8803 or emailing us at email@example.com
If possible, we would be happy to recut your gemstone. Our jewelers are located in the heart of New York City’s jeweler district, which gives us access to the world’s best gemstone cutters. We will do everything possible to ensure that you get the new piece that you are looking for!
We want you to find your perfect design. We have experienced jewelry designers on staff and if we can make changes to one of our designs to fit your gemstone without jeopardizing the integrity or look of the design, we'll do it. Once you've mailed in your stone, just give us a call at 1-800-436-8803 or email us at firstname.lastname@example.org, and we will do our best to make it possible.
If upon inspection of your stone we think it will not withstand the reset process, we will let you know before proceeding. Every gemstone has different properties and some are not ideal for resetting based on their hardness. If you have any questions regarding a gemstone, please call our Jewelry Consultants for details.
Our experienced jewelers will assess any risk regarding your stone and if we think your stone is at a higher risk than other stones we typically work with, we will let you know. And remember, we will not do any work on your jewelry, gemstone or diamond without prior approval from you.
If you don't see your gemstone listed, please select the "I Don't Know" option as we still may be able to reset it. Once we've taken a look in person at your stone, we will send you a list of designs that would be a good fit for your stone. If we discover a reset will not work, we will immediately ship your stone back to you free of charge.
If you don't see your gemstone listed, please select the "I Don't Know" option as we still might be able to reset it. Our on-staff GIA certified Gemologists have access to several different methods to determine just what type of gemstone you have. When you send your jewelry in, we would be happy to help you verify the exact type of gemstone you have.
If you don't know the shape of your gem, choose the option that most closely resembles your stone. Once we receive your stone, our experts will be able to determine the exact shape by examining the piece under magnification and then we can send you a list of possible designs.
We will precisely measure and inspect your gem for reset. We will then provide you with a final list of possible new setting options within 3 business days of receiving your piece. Once you select the perfect setting and make payment, our jewelers will begin handcrafting your new setting from scratch and reset your stone. If you decide you don't like any of the setting options, we will securely ship back your jewelry, gemstone or diamond free of charge. Once we begin making your new piece, it will take 7-10 business days until you have your new jewelry!
We can arrange for an independent appraiser to assess the value of your gemstone while it is in our shop. If you would like to do this, please call us at 1-800-436-8803 or email us at email@example.com.
Your jewelry will be in our state-of-the-art jeweler’s shop and it is fully insured during the entire process. Our experienced jewelers will assess any risk regarding your jewelry and if we think your piece is at a higher risk than others we typically work with, we will let you know. And remember, we will not do any work on your jewelry, gemstone or diamond without prior approval from you.
There is nothing we like better than talking to our customers. You can reach us by phone, Monday - Friday from 9AM ET to 9PM ET and Saturday - Sunday from 9AM ET to 5PM ET at 1-800-436-8803 or email us at firstname.lastname@example.org.
Our shipping kit is free. There is no obligation to send us your stone or make a purchase.